---
title: "11.2025 | Deadlines Are Now Tickets"
url: "https://help.timly.com/en/article/112025-deadlines-are-now-tickets"
language: "en"
last_updated: "2025-12-02T13:20:59.172Z"
---

# 11.2025 | Deadlines Are Now Tickets

**Deadlines Are Now Tickets**  
 

###   
**📲 What's New?**

**Deadlines are now tickets**, featuring a redesigned interface and enhanced functionality. This guide will walk you through the changes step by step.  
  
  
**In this article, you will find:** 

-   A “Before” tutorial, detailing the previous process for creating deadlines 
-   A “Now” tutorial, detailing the new process for creating tickets (the new “deadlines”) 
-   A demonstration video 
-   Key information 

  
👉 Examples of tickets you can create:   
\- Calibration   
\- Expiration date   
\- Maintenance   
\- Services   
 

### 📚 Tutorial: **Creating a deadline with the previous flow**  
   
![](https://cdn-assets.productfruits.com/06236a19-1ff8-4fd4-a70e-c53495d664bf) 

  
In the previous flow, there was **one method to create a deadline**. The steps were:   
   
\- Go to the [**item page**](https://help.timly.com/en/article/timly-glossary#%F0%9F%93%96-item-page) of an item (either from the inventory overview or by scanning the item's QR code)   
\- Scroll down to the “**Deadlines (Recurrent Tickets)**” section   
\- Click the “**New deadline**” button 

### 📚 Tutorial: **Creating a ticket with the new flow**

  
In the new flow, you now have **two methods to create a ticket**: 

-   From the item page 
-   From the tickets overview page 

####   
Method 1: **Creating a ticket from the item page**   
   
 ![](https://cdn-assets.productfruits.com/ded57775-101d-405b-a089-7ddeb387d44e)  
 

To create a ticket with the new flow, you now need to:   
\- Go to the [**item page**](https://help.timly.com/en/article/timly-glossary#%F0%9F%93%96-item-page) of an item (either from the inventory overview or by scanning the item's QR code)   
\- Scroll down to the “**Open tickets**” section   
\- Click the “**New ticket**” button   
\- Fill in the fields: 

-   "**Title**"
-   "**Due Date**"
-   "**Notification**" (choose how many days, weeks, months, or years before the due date you want to receive a reminder) 
-   "**Assigned to**" (select one or more people responsible for this ticket; they will receive the due date reminder) 
-   "**Priority**" (set the priority level: “**Low**”, “**Medium**”, or “**High**”; you can later filter your tickets by priority in the tickets overview) 
-   "**Instructions**" (optional; use this field to add instructions, comments, etc.) 

#### Method 2: **Creating a ticket from the tickets overview**   
   
 ![](https://cdn-assets.productfruits.com/c97da43e-df45-4c54-81b2-a54f8ff31498)

  
**NEW:** You can now create tickets from the tickets overview (replacing the previous deadlines overview). To do so:   
   
\- Click the “**Tickets**” menu icon, then “**Open tickets**” or “**Tickets assigned to me**”   
\- Click the “**New ticket**” button   
\- Add an item: 

-   Either by clicking the magnifying glass icon to search manually 
-   Or by clicking the QR code icon to find the item by scanning its QR code 

\- Fill in the fields: 

-   "**Title**"
-   "**Due Date**"
-   "**Notification**" (choose how many days, weeks, months, or years before the due date you want to receive a reminder) 
-   "**Assigned to**" (select one or more people responsible for this ticket; they will receive the due date reminder) 
-   "**Priority**" (set the priority level: “**Low**”, “**Medium**”, or “**High**”; you can later filter your tickets by priority in the tickets overview) 
-   "**Instructions**" (optional; use this field to add instructions, comments, etc.) 

###    
🔍 Focus: **Editing a ticket**  
   
 ![](https://cdn-assets.productfruits.com/909babf1-9501-4584-8f97-2f6917f8b70d)  
 

When editing a ticket, you have several options:   
\- Delete the ticket by clicking the arrow icon, then “**Delete Ticket**”   
\- Update the due date by clicking the pencil icon   
\- Update the priority by clicking the pencil icon 

### 🔎 Focus: **The tickets overview**

  
 ![](https://cdn-assets.productfruits.com/157d9dfd-6ce9-4f9d-a525-dbd51c2100e9)  
   
This is the most significant change: **The tickets overview, replacing the deadlines overview, provides a richer, more comprehensive view of all ongoing tickets.**  
   
\- **NEW:** View all essential information directly in the tickets overview (title, priority, etc.)   
\- **NEW:** Sort a column in ascending or descending order by clicking the arrow icon   
\- **NEW:** Search and/or filter within a column by clicking the three-bar icon 

### **🎥 Ticketing System Essential: Tour (VIDEO)**

[Embedded content](https://www.loom.com/embed/48604e199d21435c9203bf6b0a45cb3c?t=1)

  
 

### **🎯** **Key information**

\- The deadlines feature has been redesigned to provide a more unified and efficient experience.   
\- **Deadlines are now tickets**.   
\- In place of the previous deadlines feature, you now have the **Ticketing System Essential**. 

You can now **access your tickets through these three checkpoints**: 

-   Overview of  the ongoing tickets from the “**Open tickets**” section on the item page 
-   Overview of an item’s ongoing tickets from the “**Tickets**” tab on its item page 
-   Overview of all ongoing tickets in the tickets overview under the “**Tickets**” menu