---
title: "2025.08 | New Ticket Overview Page"
url: "https://help.timly.com/en/article/202508-new-ticket-overview-page"
language: "en"
last_updated: "2025-08-20T14:11:33.738Z"
---

# 2025.08 | New Ticket Overview Page

**Experience the New Ticket Overview Page**  
  
 

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### **🆕 What Has Changed?**

Whether you need to report defects, submit purchase requests, or schedule maintenance tasks, Timly's [**ticketing system**](https://help.timly.com/en/article/2024-04-ticketing-system) is an integral part of your workflow to manage all tasks related to your items. Now, we have redesigned the ticket overview page to help you **filter, search, and sort tickets more efficiently**. 

#### \- **The New Ticket Overview Page** -   
  
![](https://cdn-assets.productfruits.com/469ec530-e110-4c62-938d-e7dc50758856)  
 

**Now**, the ticket overview page is optimized, more intuitive, and more efficient.

-   **Sort**: The expanded view makes it easy to identify the icon to sort tickets.
-   **Filter**: You can now filter the Ticket Overview in two ways:
    -   From each column by clicking this icon: ![](https://cdn-assets.productfruits.com/e44527ff-3ec5-4a54-8dfd-6c7978603107) 
    -   Or you can access the filter settings by clicking this icon: ![](https://cdn-assets.productfruits.com/1b71392e-6056-44c3-b619-2c5924147fd8)     
          
         
-   **Search**: You can now search for a ticket in two ways: 
    -   Within each column by clicking this icon: ![](https://cdn-assets.productfruits.com/e44527ff-3ec5-4a54-8dfd-6c7978603107) 
    -   Or by using the search bar

In addition to these improvements, we’ve added the following new features:

-   Default display of the most important tickets at the top of the list
-   Optimized display for all screen types
-   “**Expand table**” button to view the Ticket Overview in full screen  
      
     

### **🔀 Why Did We Change It?**

We updated the ticket overview page to provide a **clearer navigation experience that is** **better aligned with our vision and design**. The new ticket overview page offers a much **more intuitive and streamlined experience**. It allows you to **visualize, organize, and manage this space more efficiently**, no matter which device you are using.

  
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### **📚 More Resources**

-   Help Center: [**Ticketing System**](https://help.timly.com/en/article/2024-04-ticketing-system)

📩  Do you have more questions? Schedule a [**free and non-binding demo**](https://timly.com/en/free-online-demo/) with one of our experts, or ask us at [**contact@timly.com**](mailto:contact@timly.com).