2024-05 | Restrict ticket types to specific organisational units

Choose the Organizational Units for which to Enable or Disable Ticket Types


🆕 What Has Changed?

Users of the Timly Ticketing System - Pro can now choose the organizational units for which to enable or disable ticket types. To do so, go to "Settings" in the left menu and click on "Tickets." Select the desired ticket type, and navigate to the "Organizational Units" tab. There you can select the organizational units for which this ticket type should be available.

Example: If you have a ticket type called "Oil Change", you can make it available only to the organisational units in which you have cars. 

Important to note: 

  • Only Timly users who have access to the organisational units selected for this type of ticket can create this type of ticket.
  • If you create a ticket from an item, you will only see the corresponding ticket types (e.g., items that are part of an organisational unit that does not have cars will not offer the option to create an 'Oil change' ticket).


🔀 Why Did We Change It?

This new feature allows you to optimize your activities. By specifically defining and limiting which tickets types are applicable to which organizational units, you make sure that information is visible and available where it's relevant and helpful. This way, when your team need to raise a ticket in relation to their organizational units, they can choose from a list relevant ticket types and will not see options that are not relevant. 

Please note that this feature is available in Ticketing System - Pro, and only authorized users can modify ticket types.


📚 More Resources

📩 Interested in learning more about our Ticketing System? Schedule a free and non-binding demo with one of our experts. For questions, feel free to contact us at [email protected].