Choose the Organizational Units for which to Enable or Disable Ticket Types
Users of the Timly Ticketing System - Pro can now choose the organizational units for which to enable or disable ticket types. To do so, go to "Settings" in the left menu and click on "Tickets." Select the desired ticket type, and navigate to the "Organizational Units" tab. There you can select the organizational units for which this ticket type should be available.
Example: If you have a ticket type called "Oil Change", you can make it available only to the organisational units in which you have cars.
Important to note:
This new feature allows you to optimize your activities. By specifically defining and limiting which tickets types are applicable to which organizational units, you make sure that information is visible and available where it's relevant and helpful. This way, when your team need to raise a ticket in relation to their organizational units, they can choose from a list relevant ticket types and will not see options that are not relevant.
Please note that this feature is available in Ticketing System - Pro, and only authorized users can modify ticket types.
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