Help Center
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Help Center
Go back to Timly
1. General Questions
2. First Steps
3. Technical Support
4. Your Data Privacy & Security
4.1 - Where your company data is stored with Timly4.2 - How your company data is kept secure with Timly4.3 - How Timly ensures data privacy and GDPR compliance4.4 - Activating two-factor authentication (2FA) for your Timly app4.5 - Managing what data your employees can view in Timly4.6 - Delete My Account
5. Timly Pricing & Contract
6. Product Updates

4.6 - Delete My Account

Instructions for Deleting Your User Account at Timly.com

Would you like to delete your account at Timly.com? Here you will find out how to remove your account easily and in compliance with data protection regulations.

Step-by-Step Instructions

  1. You can request the deletion of your account at any time. To do so, simply send an informal request by email to our support team ([email protected]). Please include the email address you used to register at Timly.com so we can clearly identify your account.
  2. Once we receive your deletion request, we will check whether all requirements for deletion are met. As a rule, we need to verify your identity to prevent unauthorized access to your data.
  3. As soon as your identity is confirmed, we will delete all personal data that is no longer required for contractual purposes or by law. If there is a legal retention obligation (e.g., for tax reasons), the relevant data will first be blocked and then permanently deleted after the retention period has expired.
  4. You will receive confirmation once your account and data have been deleted, or—if complete deletion is not immediately possible—information about the next steps.

 

Your Rights under the GDPR

According to Article 17 GDPR, you have the right to request the deletion of your personal data (“right to be forgotten”).

Deletion will be carried out if:

  • Your data is no longer needed for the original purposes,
  • You withdraw your consent and there is no other legal basis for processing,
  • You object to the processing and there are no overriding legitimate grounds,
  • The data has been processed unlawfully,
  • Deletion is required to fulfill a legal obligation.
  • We generally process your deletion request within one month of receipt. If more time is needed, we will inform you accordingly.

 

Note

Please note that deletion cannot take place if there are legal retention obligations. In this case, your data will be blocked and deleted after the retention periods have expired.

If you have any further questions, please contact our support team.

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