Help Center
Go back to Timly
Help Center
Go back to Timly
1. General Questions
1.1 - Types of inventory and assets you can manage with Timly
1.2 - Software and hardware requirements for using Timly
1.3 - Timeframe and steps for implementing Timly in your company
1.4 - IT considerations when implementing Timly in your company
1.5 - Types of businesses (organisations) that can benefit from using Timly
1.6 - Accessing Timly's premium support for assistance
2. First Steps
Step 1: Creating a Category Structure (VIDEO)
Step 2: Creating Employee Profiles (VIDEO)
Step 3: Add New Items (VIDEO)
Step 4: Assign Items (VIDEO)
Step 5: Add New Users (VIDEO)
Step 6: Add New Places / Subcategories (VIDEO)
Step 7: Item Types (VIDEO)
Step 8: Stocktaking (VIDEO)
3. Technical Support
3.1 - Tips for using the search function in Timly
3.2 - How to integrate Timly with other IT applications
3.3 - How to log maintenance with 'Service Documentation'
3.4 - How to track your inventory's location
3.5 - Using Timly on mobile devices
3.6 - How to reset your Timly password
3.7 - CSV Importer: How can I import existing databases into Timly?
3.8 - Adding URL as Custom Item Field
A. Objects
A.3 - How to edit an existing asset in your inventory list
A.5 - How to delete an asset from your inventory list
B. Activities & Attributes
B.1 - Understanding ticket types and how to use them
B.2 - How to add custom attributes to twin objects
B.3 - How to schedule item allocation for better planning
B.4 - How to add attributes to root categories
C. Employees
C.2 - How to manage employee training and certification within Timly
F. SSO
F.1 - How to configure SSO
F.2 - How to configure user provisioning
F.3 - How to configure person provisioning
F.4 - How to update the provision token
F.5 - How to renew the SSO certificate
4. Your Data Privacy & Security
4.1 - Where your company data is stored with Timly
4.2 - How your company data is kept secure with Timly
4.3 - How Timly ensures data privacy and GDPR compliance
4.4 - Activating two-factor authentication (2FA) for your Timly app
4.5 - Managing what data your employees can view in Timly
4.6 - Delete My Account
5. Timly Pricing & Contract
5.1 - Contract duration with Timly
5.2 - Timly pricing explained
5.3 - Selecting the right Timly features and modules
5.4 - How to access premium customer support
6. Product Updates
Welcome to the world of improved inventory management
New Features
2026 | Ticketing System 2.0 for Users With the Deadline Feature
2026 | Ticketing System 2.0 for Users Without the Deadline Feature
11.2025 | Deadlines Are Now Tickets
03.2025 | Restrict inventory visibility according to user type
2025-03 | New Navigation
2025-01 | Fluke API
2024-10 | Structure Your Places with Subcategories
2024-04 | Ticketing System
2023-09 | Lansweeper API
2023-02 | Custom Roles
Improvements
2025.09 | New Assignment Flow
2025.08 | New Ticket Overview Page
2025.01 | "Transfer" Button
2025.01 | Define Specific Roles within the Ticketing System
2024.08 | An Optimized Interface for Managing Your Asset-Related Documents
2024-08 | Bulk Editing: Modify or Delete Your Assets in One Go
2024-05 | Restrict Person Types to Specific Asset Locations
2024-05 | Restrict Places to Specific Asset Locations
2024-05 | Restrict ticket types to specific root categories
2024-05 | Restrict ticket types to specific organisational units
2024-04 | Tickets PDF Export
2024-03 | Duplicate Existing Tickets
2024-02 | Asset Attributes in Digital Signature Template
2024-01 | Duplicate Scheduled Asset Events
2024-01 | Enable Overbooking of Assets
2024-01 | Collapsible Menu Bar
How Do I...?
How Do I Use Item Statuses?
How Do I Create and Manage Internal Orders?
How Do I Assign Items?
How Do I Create Item Categories?
How Do I Create Items?
How Do I Set Up Digital Signatures?
How Do I Create Blueprints and Twins?
Glossary
Timly Glossary
Step 7: Item Types (VIDEO)
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